When you place a Rush Order for Next Day or 2nd Day delivery we stop everything to get your order packaged and out the door on time. If you have placed the order during normal business hours, within 20 to 40 minutes we have usually already picked and packaged your order. Even if you call us back 30 minutes later, the chances are that your order is sitting on our loading dock awaiting pick up. Since UPS often makes morning and afternoon pickups your order may even already be out the door.

WE CANNOT CANCEL ORDERS THAT HAVE ALREADY SHIPPED!

If you need to cancel or change a rush order please note:

Do NOT Send Us An Email If you have placed a Rush Order and want to cancel it or make a change.

Why can't you make cancel or make changes to Rush orders by email? Because your orders are sent directly to the warehouse who the minute they walk in the door at nine O'clock start packaging and shipping orders. Your emails go to our customer service department. The people who answer emails reply to them in the order they are received. Diaper connection currently receives between 900 and 1,400 email every day. Like you, a whole bunch of the emails we get are spam but we still have to look at most of them before we delete anything, just to be sure. The bottom line is that by the time we get to read your eMail your package has probably already left the loading dock. Once the order has left our building and is on it's way to you there's not much that we can do . . .

WE CANNOT CANCEL ORDERS THAT HAVE ALREADY SHIPPED!

If you need to make a change to or cancel a Rush Order Call Our Customer Service Line at 1-800-819-9845 or 631-412-3485.

If it is after hours or the customer service representatives are busy helping other customers leave message and be sure to mark your voicemail as urgent. This will flag your message and make sure it is played back first. Also be sure to speak clearly and include your name, order number and contact information in case we need to contact you. You'd be surprised but we get lots of emails and messages on our answering machine that we cannot respond to because people forget to give us a way to reach them.

Spam filters trap a lot of legitimate email. Every week we send out responses to dozens of customers whose emails bounce back or are never delivered. If you have an AOL, EarthLink, Hotmail, Yahoo or other email account that uses a spam filter, set your accounts to accept email from DiaperConnection.com, check your spam folder or turn OFF your spam filter.

Even though Rush orders involve more paper work and costs more to process, we don't charge extra for this service. The higher postage fees go directly to UPS, not to us.

IMPORTANT: We Reserve The Right to Charge a Restocking Fee in the Following Instances:

Cancellation of Rush Orders that are received after the order has already been processed, packaged and labeled may be charged a Restocking fee of 10% or $10.00, whichever is less.

We will not refund postage and handling charges on Rush orders that have already shipped if they are returned as undeliverable. A Restocking fee of 20% or $15.00 (whichever is less) may also be deducted, .