Customer service is one of our highest priorities. Part of that is keeping our promise to ship orders in 2 business days or less. Getting your order out the door on time takes precedence over everything else. Every e-mail gets answered and we do our best to reply within one business day. Sometimes when we get busy, it can take 24 to 48 hours (excluding weekends and holidays) for us to catch up and reply to everyone. If it's urgent please call us toll free at 1-800-819-9845. Outside the USA call (631) 412-3485 Country Code 011. Customer Service hours are Mon thru Fri 9 AM to 4:30 PM MST.

Many orders ship out the very next morning so please contact us immediately if need to change or cancel an order you just placed.